Returns

Cancellations And Returns

Q. Can I cancel an order ?
As an online shop based in the United Kingdom we comply with the UK Consumer Protection (Distance Selling) Regulations 2000. This legislation gives UK citizens the right to cancel an order up to seven working days from the day after which the goods are received by them and they have had the opportunity to examine them. If you wish to cancel an order, written notice of this cancellation must be received by us in the form of a letter, fax or email. If the product has already been despatched then you will need to return the item in its original packaging before the order can be cancelled. If you require any guidance or assistance please contact us here.

Q. What happens when MeMeMe cancels an order ?
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
  • Item(s) not available
  • Difficulty in processing payment information
  • Cannot deliver to address provided
  • Duplicate order was placed
If your order is cancelled, you will receive an email to explain the reason for the cancellation. If you have already paid, your payment will be refunded for the appropriate amount. If you wish to change or cancel your order prior to dispatch please contact our customer services team with your order number – click here to contact us. Please note that we generally dispatch orders within 1-2 days, therefore it may not be possible to cancel prior to dispatch. In this instance you would have to return your order once received in accordance with our Returns Policy.

Q. What is the MeMeMe Returns Policy?
MeMeMe operates under the office of fair trading distance selling regulations. If for any reason you're unhappy with your purchase, as an online shop based in the United Kingdom we comply with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This legislation gives UK citizens the right to cancel an order up to 14 working days from order placed. We will refund for the price of the goods and shipping, or exchange it for items of the same value. In the case of items shipped as gifts to others, we will gladly exchange them for items of the same value – you will incur a postal charge if you decide to swap your items. Please note that this is from direct purchases from www.mememecosmetics.com only and not is applicable for the sales from third parties. If you're returning an item because it has been damaged or sent to you in error (these must be in unopened condition) we will refund the delivery charges incurred in returning the item to us. Any replacement items will not incur additional delivery charges. For our contact details click here If you're returning an item for any reason other than it being defective or damaged, we will be unable to refund the return delivery costs. We recommend that proof of postage is obtained for returned items, and would also recommend that items are returned using a traceable service such as Royal Mail Recorded or Special Delivery. It is your responsibility to ensure that the products being returned reach our team. Returns should be accompanied by letter informing us of the issue(s). Refunds and exchanges are typically processed within ten working daus. Our returns policy does not affect your statutory rights.

Q. How are refunds processed ?
Refunds will be made in the original form of payment only to the original purchaser within 30 days. If you feel that you need to make a complaint for any reason, please do so in writing to our Customer Services Department. Click here for our contact details. We will respond to and acknowledge all complaints within five working days. All complaints will then be investigated and responded to with a resolution within 21 days.